Get in Touch With Us
Got a question about something you've read on puremeat.org.uk, spotted an error, or want to suggest a topic for us to look into? This page explains how to reach our editorial team and what you can expect once you do.
How to Contact Our Team
The best way to get in touch is by email. We read every message that comes in and aim to reply within two working days. Send your enquiry to [email protected].
It helps if you tell us straight away what your message relates to — a specific casino review, a bonus term, a payment question, or something else entirely. A clear subject line means we can route it to the right person and get back to you faster.
What We Can Help With
- Questions about our reviews — If a wagering requirement, withdrawal limit or bonus condition mentioned on a casino page isn't clear, ask us to explain it in plain terms.
- Corrections and factual updates — Casino terms change often. Welcome offers, minimum deposits and payment methods get revised without much notice. If you've noticed something on puremeat.org.uk that looks out of date, tell us and we'll check it against the operator's current terms.
- General feedback — If there's a subject you'd like us to cover in more depth — say, how KYC checks work, or how cashback bonuses are calculated — let us know.
- Enquiries from casino operators — If you represent a brand and want to raise something about how it's listed here, introduce yourself and explain what you'd like reviewed.
- Requests for safer gambling support — If you or someone you know is finding gambling difficult to control, mention this in your message. We can point you towards independent support services such as GamCare, and explain how tools like self-exclusion, deposit limits and GAMSTOP work in Great Britain.
What We Cannot Do
We're a research and review site, not a casino operator, payment processor or regulator. That means we're not able to:
- Process deposits, withdrawals or refunds on behalf of any casino
- Resolve account disputes directly with an operator — these need to go through that casino's own complaints procedure
- Confirm licensing status on a casino's behalf, since we report what operators publish rather than acting as a licensing authority
- Guarantee that any bonus, game or payment method will be available by the time you read this — terms are set by the individual casino and can change
If you're dealing with a withdrawal dispute or an unresolved complaint at a specific site, our guide to trusted non GamStop casinos explains what to check before you sign up, and what protections you should reasonably expect from an overseas-licensed operator.
What Happens After You Send a Message
Every enquiry is read by a person on our editorial team — there's no automated reply standing in for a genuine response. Once we've looked into your message, we'll get back to you directly, usually within two working days. During busier periods, particularly when we're updating a large number of casino reviews at once, it may take a little longer, but we always follow up.
Why Accuracy Matters Here
Our content covers areas that carry real financial and personal consequences — wagering requirements, withdrawal processing times, identity verification, and the difference between a UK Gambling Commission licence and an overseas one. Getting these details wrong can leave a reader out of pocket or under the wrong impression about their legal protections. That's why we welcome scrutiny: if something we've published doesn't match what you experienced with an operator, we want to hear about it and will review the relevant page.
Thank you for taking the time to read this far. Whether it's a quick question or a detailed correction, we're glad to hear from you.